Brain food

From our curious minds to yours.

How are brands adapting loyalty programs to appeal to Gen Z? New blog post
Blog Bojana Lazarevska / 5 min read

Did Gen Z kill the loyalty program?

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Currys new era of hybrid customer service
Blog Bojana Lazarevska / 6 min read

How customer service can make or break your brand

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Beyond booking - a review of 10 popular UK brands - Future Platforms
Blog Bojana Lazarevska / 6 min read

Report: Beyond bookings

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Friction in the metaverse - Future Platforms
Blog Greet Jans / 4 min read

Brands need friction – even in the metaverse

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The death of the iPod and what industries can learn - Future Plaforms
Blog Bojana Lazarevska / 4 min read

How the iPod changed the world – and why its legacy lives on

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Netflix and binge: how the streaming giant got us hooked
Blog Bojana Lazarevska / 5 min read

Netflix and binge: how the streaming giant got us hooked

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Treatwell review and rating system flow
Blog Bojana Lazarevska / 4 min read

For the love of friction: how positive friction can build user engagement

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