Posted by Bojana Lazarevska on 08 Nov, 2019
If you’re about to implement a chatbot in your business, then you’re probably already aware of the numerous benefits they provide, such as improved customer service, reduced business costs, and 24/7 availability, to name a few.
But did you know that 73% of customers who have one negative experience with a chatbot won’t use it again?
Minimise the risk of this happening by creating an extensive business case that clearly outlines yours and your customers’ goals and needs. This will ensure that you experience future success with your bot.
How to Create a Business Case
At Future Platforms, we have developed a five-step approach which expands and defines your bot needs, key deliverables, benefits, and potential savings.
We’re hosting a live webinar on the 28th of November, where we will take you through the five steps you need to start creating a successful business case.
Date and time: Thursday, November 28 | 11 AM
Duration: 20 minutes | 10 minutes Q&A
Presenter: Adam Croxen, Managing Director – Future Platforms
We will explore the following:
- What KPIs a bot will deliver;
- The potential savings for your business;
- The appropriate channels on which to implement your bot;
- How to measure success, and;
- How and where to start.
In only 20 minutes, you will learn how to apply our proven five-step approach that you can use to find answers to the above and more. Registrations are now closed, but we will share the recording soon so stay tuned!
Get in touch with Future PlatformsCONTACT US