Event: Investigating three business benefits of chatbots

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Posted by Luke Zaki on 27 Jun, 2019

Chatbots have moved far beyond their gimmicky perceptions and can offer three clear business benefits: cost reduction, commercial growth and lead-generation.

Understanding these benefits and working out how to get the most out of chatbot implementation will be the focus for Future Platforms’ morning seminar – Exploring the business benefits of chatbots – next month.

Taking place on 31st July at London-landmark The Gherkin, a range of experts, including Phil Twine, Future Platforms’ Head of UX Design, will explain how chatbots can improve customers’ experience of your brand, as well how to get the most business benefits out of the technology.

“Chatbots are an exciting area for business, and particularly customer service, but the hype can obscure the true business benefits,” Phil explains. “We want to help people understand what chatbots – used for the right reason – can offer as business benefits and why they herald the beginning of a new era of conversational user interfaces.”

At the event, Future Platforms’ team will also share some powerful insights to share on how to make the most of chatbots as a customer experience tool with business benefits after working with a range of businesses in the retail and transport sectors.

Event details: Exploring the business benefits of chatbots

Date: Wednesday 31 July 2019

Time: 8.30am – 10:30am

Location: The Gherkin, St Mary Axe, London EC3A 8BF

Suitable for: Attendees from the transport, retail and restaurant (QSR) industries

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