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Watch On-Demand: The Five Steps to Creating a Chatbot Business Case Webinar

03 Dec, 2019 Read More Down Arrow
Future Platforms Webinar: Building a Chatbot Business Case

Watch On-Demand: The Five Steps to Creating a Chatbot Business Case Webinar

by Bojana Lazarevska on 03 Dec, 2019

There is no denying the business benefits chatbots provide – we even previously summarised them – however, it’s not always clear how some businesses’ chatbots thrive, and others fail. In our experience, the main reason chatbots fail is...

Future Platforms and FirstGroup Digital Strategy

Harnessing Technology in Transport for a Winning Digital Strategy

by Bojana Lazarevska on 21 Nov, 2019

Faster bus and train boarding times, better analytics, real-time ticket updates, improved journey planning…all at your fingertips. Transportation has come a long way since implementing digital solutions to address common pain points in the industry. For example, digital...

Future Platforms Webinar: Building a Chatbot Business Case

Webinar – How to Build a Chatbot Business Case: A Five-Step Approach

by Bojana Lazarevska on 08 Nov, 2019

If you’re about to implement a chatbot in your business, then you’re probably already aware of the numerous benefits they provide, such as improved customer service, reduced business costs, and 24/7 availability, to name a few. But did...

Future Platforms - Battle of the Bots: Custom vs Platform

Battle of the Bots: Custom Vs. Platform – Which is Better?

by Adam Croxen on 31 Oct, 2019

So, you’ve decided to build a chatbot for your business. Great! There are a number of benefits that chatbots present, for both businesses and the end-user. Before building your bot, perhaps the most important decision you need to...

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