Why voice and chat platforms are here to stay

18 May, 2017 Read More Down Arrow

Interview with Internet Retailing on loyalty in an omnichannel world

by Kayleigh Fitzgerald on 23 Mar, 2017

Earlier this month, our MD Adam Croxen was interviewed by Emma Herrod from Internet Retailing about the role of loyalty in an omnichannel environment.  At a time when many of the biggest retailers don’t have physical stores, the...

Tech City News shares our guidance for using tech to drive loyalty

by Kayleigh Fitzgerald on 08 Mar, 2017

Recently we were asked by Tech City News about the future of loyalty schemes. We shared our thoughts in this article, but the answer is fairly straightforward: utilise technology to create a frictionless customer experience. Many retailers still...

We speak with ITProPortal about retailer’s commitment to loyalty schemes

by Kayleigh Fitzgerald on 24 Feb, 2017

Recent research found that there is approximately £6billion worth of unspent rewards languishing on loyalty cards in the UK, which begs the question: are retailers really committed to their loyalty schemes? For many retailers, recent years has seen a...

Internet Retailing publishes our guidance on maximising mobile loyalty

by Kayleigh Fitzgerald on 16 Feb, 2017

The majority of consumers are now mobile-first, and this propensity to use mobile devices shows no sign of abating, a conclusion bolstered by PayPal’s Mobile Global Snapshot Report that revealed m-commerce as an industry has grown by 42%...

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