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How COVID-19 Could Shape the Future of Transport

21 May, 2020 Read More Down Arrow
MAAS and the Revolution of Transport - Martin Bould, First Bus

MaaS and the Revolution of Transport: Exclusive Interview with Martin Bould, First Bus

by Luke Zaki on 25 Feb, 2020

  Over the last decade, advancements in technology have started to shape how transport is used and delivered. Traditionally, the transport industry has been slower to embrace new and innovative technologies to enhance customer experience, falling behind industries...

A Year in Review: The Future Platforms 2019 Round-Up

by Bojana Lazarevska on 19 Dec, 2019

It has been a busy year in the Future Platforms office. The year started off strong, with three key company hires to drive growth: Tim Ball, Phil Twine, and Luke Zaki. Since then, the team has embarked on...

Future Platforms: Exploring the Business Benefits of Chatbots

Reflections: Exploring the Business Benefits of Chatbots

by Bojana Lazarevska on 12 Aug, 2019

The Future Platforms team recently hosted another Spotlight Series event, discussing all things chatbots and focusing on their business benefits. The event included showcases from three expert speakers, Future Platforms’ Managing Director, Adam Croxen, Head of UX and...

7-proven-practices-spotlight-series-adam

Chatbot or Human: “Customers need to know who they are talking to”

by Luke Zaki on 11 Jul, 2019

Chatbots can be powerful customer service tools but it’s important consumers know immediately if they are talking to a bot or another person, says Adam Croxen, Managing Director of Future Platforms. In the build up to the agency’s...

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