London North Eastern Railway (LNER) services thousands of passengers on the East Coast and has ambitious goals and visions about changing train travel from the inside out. LNER's strive to provide a service that commuters love has led it to provide a mobile solution that addresses common passenger frustrations.
Its Travel Buddy app includes a range of innovative and improved features that ease some of the stresses associated with travel: such as delays and cancellations, ticket purchasing, and seat allocation.
Download our case study to find out
- Why the new bespoke app is now rated 4.3 stars on the App Store.
- How the app's improved features address main commuter frustrations.
- Why the app has strengthened LNER's relationship with its customers.
- The road ahead: how the face of train travel is changing.
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