If you’re about to implement a chatbot in your business, then you’re probably already aware of the numerous benefits they provide, such as improved customer service, reduced business costs, and 24/7 availability, to name a few.
But did you know that 73% of customers who have one negative experience with a chatbot won’t use it again?
An extensive business case that clearly outlines yours and your customers' goals and needs will help your chatbot succeed. Our five-step approach will expand and define your bot needs, key deliverables, benefits, and potential savings.
This live webinar will explore the following:
- What KPIs a bot will deliver;
- The potential savings for your enterprise;
- The appropriate channels on which to implement your bot;
- How to measure success, and;
- How and where to start.
In only 20 minutes, you will learn how to apply our proven five-step approach that you can use to find answers to the above and more.
Presenter: Adam Croxen, Managing Director | Future Platforms
Adam Croxen has experience building chatbot business cases and strategies for industry-leading multinational businesses, like First Group. In this webinar, he will share these experiences and equip you with the tools you need to create your own bot and business case – successfully. Don’t miss out and register today.